PrimePay Unveils New Mobile-First Employee Self-Service Experience

West Chester, PA., September 27, 2023 – PrimePay, the human capital management (HCM) SaaS company for growing businesses, today unveiled enhancements to its mobile employee self-service (ESS) portal, bringing a new level of convenience and accessibility to employees and businesses alike.

Small and midsize businesses face unprecedented challenges to meet employee expectations and adapt to a flexible way of work. This includes accommodating younger workers, deskless workers, like those on a manufacturing floor or in retail locations, and hourly employees in healthcare, construction, food, and other service industries. According to Snagajob, 71% of hourly workers are under 30. Hence, attitudes on the role of the desktop or traditional office are rapidly changing.

“With a diverse workforce that includes remote employees, contractors, and younger workers, responsive HCM solutions must be accessible, easy to use and device-flexible — whether they’re in a traditional location, coffee shop, vehicle, or working onsite,” said Scott Johnson, CEO of PrimePay. “PrimePay’s enhanced mobile-first experience gives workers easy access to their pay and benefits, and guides them to manage their own information without HR administration.”

Key features of the PrimePay mobile-first experience include:

• Smooth Onboarding: Employees are guided through a streamlined onboarding process where they can complete their onboarding tasks and hit the ground running.
• Control Over Their Pay: Employees can fully control their pay with Payroll-Connected On-Demand Pay, a guided Direct Deposit set-up experience, and the ability to make changes to their tax withholding at any time.
• Process Guardrails: Employees are guided as they make changes to their information, such as adding a beneficiary. The system automatically asks if they want to report a life event to add them to their benefit coverage.
• Notifications and Reminders: The system sends notifications and reminders for important deadlines such as an expiring license or certification, performance review, benefit enrollment, or document needing signature.
• Secure and User-Friendly Interface: PrimePay’s mobile app ensures the highest level of security to protect sensitive payroll data while offering a user-friendly and intuitive interface for effortless navigation.
• Multiple Languages: The new experience is available in Spanish and Simplified Chinese, offering a better experience for non-native English speakers.

PrimePay’s new mobile ESS portal empowers employees to complete everyday HR tasks like updating profiles, managing payroll and benefits, clocking in and out, and reviewing schedules all from their devices. All requests and transactions are routed through PrimePay’s secure infrastructure using data encryption without ever storing any personal information on the mobile device.